Customer Service
Business Hours
Customer Service Representatives are available Monday through Friday, 8 a.m. to 5 p.m.
24/7 Assistance
When our Customer Service office is closed, our dispatchers are available to assist you. Someone is always ready to help 24 hours a day, 7 days a week.
CWEP Fiber
(417) 237-7373
Available Monday through Friday, 8 a.m. to 5 p.m.
After Hours Fiber Support
Outside of business hours, our dispatchers are available to assist with fiber service emergencies:
- Monday through Friday: 5 p.m. to 8 a.m.
- Weekends & Holidays: 24/7
Sign Up for Text Alerts
Never miss an important CWEP update. Receive text notifications about outages, service alerts, and other important CWEP information.
Text CWEP to (888) 504-4560 to subscribe.
Missouri One Call
To request location of utility lines, call: (800) 344-7483 or dial “811.”
To submit an online utility locate request, visit the Missouri 811 website