Start Service
Getting Started
It’s quick and easy to establish a new water or electric service with us.
First, contact us at least 1 business day in advance to schedule the start of your service.
What You’ll Need
Applicants are required to provide legal ID, lease, or proof of ownership.
Apply In Person or Online
Stop by our office Monday through Friday, 8 a.m. to 5 p.m., or fill out the application below to start service with us!
Residential Deposits
A required minimum of
$200
for electric service
$100
for water service
or 2 times the average billed usage at the property for service provided, whichever is greater, but not to exceed an amount 2 times the highest bill.
Security deposits can be waived with a Letter of Credit for the previous consecutive 12 months of service from the customer’s previous electric utility company.
Non-Residential Deposits
A minimum
$500
security deposit
or 2 times the highest bill during the preceding 60 months of active service is required. The payment guarantee may be cash, a surety (utility) bond, or an irrevocable letter of credit from an approved banking institution.
A security deposit may be required from any of the following customers:
Residential customers establishing a new account, unless an adequate credit reference is furnished from the customer’s previous utility.
Commercial and industrial customers are establishing a new account.
Customers who have been disconnected for nonpayment.
Customers who have rendered more than 1 bad check.
Customers who have paid late 2 times during the previous 12 consecutive months of service
Customers who have, in an unauthorized manner, interfered with or diverted the service of the utility.
Customers who left CWEP with a past due balance resulting in a written off account and returns to re-establish service with CWEP.
Stop Service
Disconnect Service
If you need to discontinue your service, call our office at (417) 237-7300. Contact us at least 1 business day in advance and provide a forwarding mailing address.
Upon Termination of Service
Upon termination of service, any remaining deposit and accrued interest will be applied as a credit to the account’s final bill.
If a credit balance results after the final charges, the balance will be transferred to any unpaid or active account held by customer(s).
If all of the customer’s accounts have been satisfied, the credit balance will be refunded to the customer by check.
Credit Reference Letter
If your new utility provider accepts a letter of credit to waive the security deposit, a credit reference letter is available by logging into your account.