Fiber FAQ

What is FTTH Internet?

Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the provider's switching equipment all the way to a home. Fiber to the home is a new and fast-growing method of providing more bandwidth to consumers, therefore providing the best video, internet, and voice services.

As cable modem and DSL providers are struggling to squeeze increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”

How much does it cost?

Our FTTH internet service is competitively priced and the best value in our Carthage community. Pricing for fiber services can be found on our website!

How do I get signed up for Fiber?

We ask that all customers interested in Fiber optic internet fill out our interest form. After you fill out the interest form, you’ll be notified if your location is fiber-ready. If fiber is not available in your area yet, your address/neighborhood will be added to our fiber expansion list, and we will notify you when we’re ready to install in your area.

Why is Fiber Optic Internet better than cable internet?

Cable & fiber are both reliable forms of internet, but fiber is better for delivering the fastest speeds, especially for upload bandwidth. It’s also less prone to high-traffic slowdowns and is more secure than cable.

Tapping into a fiber optic internet cable to intercept data transmissions is incredibly difficult in comparison to a copper cable that’s used for cable internet. Fiber optic internet is ultimately more reliable than cable internet for the main fact that it does not utilize copper cable, which can wear down over time and decrease effectiveness.

Why get fiber internet from a hometown provider?

Fiber is the fastest, most reliable form of internet in today’s world, and we’re able to provide it right here in our Carthage community. CWEP Fiber is known for the local, reliable, friendly service that we’re able to provide to our friends and families, and having that local support and a friendly person to talk to helps ensure the best experience.

How does fiber optic internet benefit our community?

As with any utility, having the most capable and reliable infrastructure provides value to the community and its residents. Our fiber optic internet can help attract businesses that require large amounts of bandwidth for their operations. Residential users also benefit because customers are constantly needing and demanding higher amounts of bandwidth in their homes.

What equipment do I need for Fiber Internet?

CWEP Fiber provides the equipment needed to bring the fiber-optic connection into your home. To connect your devices to the internet, you'll need a Wi-Fi router.

You have two options:

  • Rent a CWEP Managed Wi-Fi router for just $15/month. Our Managed Wi-Fi service includes professional installation, ongoing monitoring, automatic firmware updates, security enhancements, troubleshooting, and local support. If you have Wi-Fi issues, we'll help diagnose and resolve them, without the hassle of managing your own equipment.
  • Use your own router if you already have one or prefer to purchase your own equipment.

Not sure which option is right for you? Contact our local team, (417) 237-7300 and we'll be happy to help you choose the best solution for your home.

How do you install fiber optic internet?

Installations are customized to suit site-specific requirements and meet the needs of our customers. Our local team of installers will coordinate with customers to develop a plan and schedule the install.

Is it dependable for the long term?

Absolutely! Fiber-optics are used in the core of internet and telecommunication networks globally, where reliability is of the utmost importance. CWEP Fiber is extending that technology all the way to our homes.

Does the customer have to purchase their own modem/router? If so what type of router?

CWEP Fiber provides the equipment needed to bring the fiber-optic connection into your home, but customers need a router to connect their devices to the internet.

You can rent a CWEP Managed Wi-Fi router for just $15/month or use your own router. Our Managed Wi-Fi service includes professional installation, automatic updates, enhanced security, ongoing monitoring, troubleshooting, and local support—so you can enjoy reliable Wi-Fi without worrying about managing the equipment yourself.

If you choose to purchase your own router, we recommend a modern dual-band or Wi-Fi 6 router for the best performance. If you're unsure which option is right for you, our team is happy to help.

How do I choose the right router?

Choosing the right router doesn't have to be complicated. With CWEP Managed Wi-Fi for just $15/month, we'll provide a high-quality router, professionally install it, keep it updated with the latest firmware and security features, monitor its performance, and provide local support if you ever have Wi-Fi issues. It's the easiest way to enjoy reliable, whole-home Wi-Fi without the hassle of managing your own equipment.

If you prefer to use your own router, we recommend a modern Wi-Fi 6 router for the best performance, especially if you stream in 4K, game online, work from home, or have multiple smart devices. The right router depends on the size of your home, the number of connected devices, and how you use the internet.

If you're unsure which option is best for your home, our local team is happy to help you choose.

Are there data caps on the service or is it unlimited?

No. CWEP Fiber does not have data caps. Enjoy unlimited data with every plan, so you can stream, game, work from home, and connect all your devices without worrying about overage charges, throttling, or running out of data.