Your Carthage Water & Electric Plant (CWEP) utility bill brings your essential services together in 1 convenient place, including
With 1 bill and 1 due date, managing your services is simple and stress-free.
Please note that CWEP bills are issued 1 month behind, meaning your bill reflects usage from the previous month.
We’ve created an easy-to-understand guide that breaks down each section of your bill, from usage and service charges to items like the PILOT tax, so you know exactly what you’re paying for. Our goal is to help you feel informed, confident, and in control of your utility costs.
1
Account Number
The Account Number associated with your CWEP account.
2
Due Date
The date the statement is processed.
3
Delinquent after that date.
The customer’s actual Due Date of when the bill is due by that date and is delinquent after that date.
4
Amount Due
Amount due on your account.
5
Delinquent Amount
This is the Past Due Amount. If payment is not received by the due date, the bill becomes delinquent (past due), and a 10% penalty is assessed to your account. Failure to pay may result in loss of service.
6
CWEP Message Center
For current news, updates and important information on your monthly bill.
7
Days/Usage
The Days/Usage signifies the number of days your usage was calculated, and the usage is the amount used in that time period.
8
Purchase Power Adjustment
The Purchase Power Adjustment is the actual cost of wholesale electric energy purchased and generated above the forecasted amount. This amount is determined by multiplying the billed kWh for the current month times a Purchase Power Adjustment Factor (PPAF). The calculation of the PPAF is as follows: PPAF = A x 1/(1-B)
9
Primacy Fee
The Primacy Fee is a user fee paid by customers of the state’s public water supply systems. The annual fee supports the MDNR’s efforts to ensure Missourians are provided safe drinking water.
10
PILOT Tax
The PILOT Tax is the payment in lieu of (franchise) tax collected and paid to the City of Carthage.
11
Garbage Fee
CWEP does not manage the garbage service in town but to make it easier for our customers, CWEP bills the garbage on behalf of the City of Carthage.
12
State Tax
Tax collected by the State of Missouri.
Have questions about your bill? Give us a call at (417) 237-7300 during our standard business hours, Monday through Friday, 8 a.m. to 5 p.m., or email a customer service representative. We’re always happy to help!