Outage Center | Carthage Water and Electric Plant

Power Outage Map

Our meter system lets us know the moment your home or business is out of power without you needing to call. This helps us respond quickly to problems and get your power back on as quickly and safely as possible.

The map below displays any reported power outages in CWEP's service territory.

Power Outage

If you are currently experiencing an outage not shown on our outage map or an electrical emergency such as a downed power line, please call CWEP at (417) 237-7300.

If you have provided us your phone number, our automated text alert system will send out a text alert if an outage is predicted in your area and will update you when the outage has been restored.

Internet Outage

If you are currently experiencing an internet outage please call CWEP at (417) 237-7300.

Outage Text Alerts

CWEP customers with a valid mobile phone number on file are automatically enrolled to receive notifications if there is an outage in your area and a notification when your power has been restored.

Customers can view or change their registration using any of the below methods:

Notifications through My Account online or via our mobile app
Contact customer service (417) 237-7300

Text “CWEP” to 1-(888)-504-4560 to enroll today!

Safety Hazard

Downed power lines and or trees that have fallen on power lines please call (417) 237-7300.

Never go near or touch downed power lines.

For life-threatening conditions call 911.

Streetlight Outage

If you need to report a streetlight problem, please call (417) 237-7300. You can speak to a Customer Service Representative from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Tips

CWEP wants to help our customers be prepared, and most importantly, safe in everyday situations and especially during an outage. That's why we have prepared these important, yet sometimes overlooked, safety tips that customers can follow if an outage occurs.

Stay away from any downed line, whether on the road or in your yard. To report a power outage at your home or business, call CWEP at (417) 237-7300. If you want to report a downed line, even if you are not sure if it is an electric, telephone or cable line, call that same number, (417) 237-7300.
Do not remove debris from power lines – assume they are electrified and dangerous. Use extreme caution when inspecting your property. Downed power lines, whether obvious or hidden by debris, have the potential to energize fences and other objects they contact.
Respect any electric emergency or work scene and treat it as any other emergency scene. Please keep your distance and allow crews to work without distraction.
Be aware of electric lines at all times, especially when moving ladders or doing any work on or near the roof of your home. Assume that any line is electrified and dangerous.
Never climb electric poles or towers, or enter CWEP electric facilities, like substations.
Always follow the manufacturers’ instructions for operating portable generators. Improper operation can be hazardous both to you and to utility workers, as generators may cause carbon monoxide poisoning and/or generators may feed power back into CWEP’s lines, posing an electrical risk.
Portable Generators must be operated outdoors in a well-ventilated area to prevent carbon monoxide poisoning. Generators should not be wired into them, unless serviced by a qualified, licensed electrician as generators may leak power back to CWEP’s lines and pose an electrical risk. If your generator has been directly wired into your home without a safety cutoff switch, CWEP will not complete the restoration of power to your home, as this poses an electrocution hazard. A qualified, licensed electrician must remove the generator’s direct wiring before CWEP will complete the power restoration.

What can I expect during an outage?

After you have reported your outage, it is logged into our CWEP outage management system so crews can determine a repair strategy, especially for significant outages.

When will power be restored?

During widespread power outages, determining estimated times for restoration on a per customer basis is not feasible. Please be assured that CWEP crews will work diligently to get our customers restored.

During catastrophic outages, such as mass tornado damage or significant ice damage, repairs often start by fixing problems starting from the power plants and working out toward the substations and feeders, and then into the individual neighborhoods and homes. CWEP's crews also try to prioritize the repairs by fixing the areas that will restore power to the most customers at a time or do the greatest good for the community (hospitals, emergency services).

I work from home and need uninterrupted service, what should I do?

If you work from home an Uninterrupted Power Supply (UPS) is a great device to have on hand. This is device will keep your electronics running during a brief outage and the battery backups allow you to keep your Internet and PCs up and running in case of an outage.

Why haven’t I seen any repair trucks in my neighborhood?

During major outage situations, just because you haven’t spotted a crew in front of your home, doesn’t mean that CWEP isn’t working on repairs to your line in a different section of your neighborhood.

The people across the street have power. Why don’t I?

There can be many reasons why this situation has occurred. For example, different feeders or transmission lines may be serving opposite sides of the street. If the power outage is isolated to your specific home, there could be damage to your service line or your weatherhead. A call to a qualified, licensed electrician could help.

My power was back on – now it’s off again. Why?

In outages, utility workers, for safety and restoration purposes, may need to de-energize circuits from time-to-time, depending on the repair work that needs to be accomplished. In this case, the subsequent outage should be short-term, usually lasting for an hour or so. During these types of outages, your patience is requested, and it is not required that you notify our outage center.

Should I take care of fallen tree limbs?

If tree limbs are touching the electric service line to the home, CWEP crews will trim the trees as necessary to restore power. If the electric service line to the home must be replaced, CWEP crews will perform necessary tree trimming to replace the service line. In both cases, the customer is responsible for removal of cut trees and tree limbs from their property.

Weatherheads

The weatherhead — piping, usually on the roof, with wires entering the house — is the point where electric service enters the residence and is part of the home. If the weatherhead is damaged, customers must have it repaired by a private, licensed electrician before CWEP can reconnect electric service.

After the electrician has made their repairs, the electrician (or their designee) will need to inform CWEP of the repaired status.

Connect With Us TODAY!

We want to stay connected with our customers and make sure that you are up-to-date and in-the-know of all the latest CWEP news and updates. To do so, be sure you are following along on all of our social media channels and know how to reach us in the case of an emergency.

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