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Open Positions

CURRENT JOB OPENINGS

Are you looking for a new career path that allows you to serve your Carthage community? Explore the current opportunities available at CWEP!

Purpose of Position:

Under the supervision of the Customer Service Manager, provide professional and prompt in-person and telephone service to our customers; assist customers with emergency calls, service connects/disconnects, new service installation, rates, billing and payment inquiries, collections, process payments, meter validation, and provide information on programs and services offered by the utility; responsible for a continuous flow of information between all departments to coordinate workloads and dispatch crews to job sites; must maintain a high degree of confidentiality.

Qualifications:

Education and Experience:

High School Diploma or equivalent. Minimum of one year customer service and/or cash handling experience preferred. Good understanding of utility CIS with experience AMI and MDM is an asset.

ESSENTIAL JOB FUNCTIONS:

Directly interact with internal and external customers in person and/or by phone providing information regarding account and billing inquiries, process request for service connects/disconnects received in person and online, information about company programs or services, and various customer inquiries while providing professional, prompt customer service;

Process customer payments received in the night drop, mail, over the counter, on the telephone, and in the drive thru; Must maintain, and balance a cash drawer daily;

Resolve customer concerns by identifying the issue and explaining policies and procedures;

Answer telephone and direct customers to the appropriate personnel;

Assist customers in reporting power outages and emergencies, prepare service orders, and dispatch the appropriate crew to the emergency;

Assist in credit and collections; Responsible for contacting customers by phone to collect account balance and/or returned checks, negotiate payment arrangements, process non-payment disconnect and reconnect orders, and work closely with financial assistance agencies; Responsible for the generation, print, and mailing of past due notices, and processing quarterly account write offs.

Audit utility meter reads and prepare general service orders to check for high/low meter reads and alert customers of potential water/electric service issues;

Issue wiring permits and electric licenses to electricians; Must coordinate with the city, county, and/or contractors to ensure the proper permits have been obtained when customers request new service and/or construction;

Respond to billing inquiries and handle high bill complaints; Required to learn and use AMI & DMD metering information systems to provide accurate and up-to-date information.

Investigate and process returned and mail; Responsible for processing daily outgoing mail

Balance and maintain payment kiosk; Responsible for preparing daily bank deposits for payment kiosk, refilling receipt paper, troubleshooting and resolving issues related to the kiosk;

Process automatic ACH and credit card payments;

Professionally respond to customer inquiries received via email in a timely manner;

Process internet billing: Responsible for credit checks on internet customers, connects/disconnects for internet service, and non-pay disconnects;

Assist Billing Coordinator as needed;

Perform other related duties as required or assigned by management.

Knowledge, Skills and Abilities:
  • Ability to communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, and responding to customer needs;
  • Must be able to maintain composure in difficult and stressful situations;
  • Ability to interpret, apply and explain policies and procedures;
  • Must be able to get the job done, exercise sound judgement, inspire & mentor, and take ownership of your work;
  • Ability to manage, follow up and track multiple tasks daily;
  • Must be able to adapt to change in priorities throughout the day;
  • Ability to maintain the confidentiality of customer records and information;
  • Ability to organize work, set priorities, and meet critical deadlines;
  • Proficient in computer applications including Microsoft Office;
  • Ability to work effectively with staff and the public, applying customer service, interpersonal, and problem-solving skills.
Physical Requirements:

Frequent periods of sitting, standing and walking; occasional lifting or moving of freight; agility and dexterity with hands; see with near and far acuity; hearing proficiency.

Working Conditions:

Normal office environment; some travel may be required.

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.

Pay starting at $16.00 per hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday
Ability to commute/relocate:
  • Carthage, MO 64836: Reliably commute or planning to relocate before starting work (Required)
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer Service: 1 year (Preferred)
Language:
  • Spanish (Preferred)

Work Location: In person

Purpose of Position:

The Network Engineer reports to the IT Operations Manager and is responsible for the performance and reliability of CWEP’s network infrastructure.

Wage Range:

$60,000 - $88,000 annually

Essential Job Functions:

  1. Integrate new technology into existing network from start to finish by engaging in activities such as planning, designing, budgeting, procuring, configuring, testing, installing, validating, and documenting network equipment.
  2. Maximize network reliability and performance by maintaining proper documentation, monitoring performance, troubleshooting network problems/outages; and proactively implementing maintenance and upgrades.
  3. Perform day-to-day network operations such as provisioning new circuits and providing technical support.
  4. Provide the highest level of IT support to fellow employees and ISP subscribers.
  5. Support continuous improvement efforts and the change management effects associated with the implementation of improvements.
  6. Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
  7. Perform other related duties and tasks as required or assigned by management.

Qualifications:

Education and Experience:
  • Bachelor’s degree in Computer Science or related field; 5+ years’ experience as a network technician, or any equivalent combination of training, certifications, and experience which provides the required knowledge, ability, and skillset.
Licensing/Certification:
  • Class E Missouri Driver’s license, First Aid/CPR/AED first responder certification.
Knowledge, Skills and Abilities
  • In-depth, expert-level knowledge of corporate network management, routing and switching, Windows and Linux administration, virtual infrastructure management, VOIP systems, and broadband administration.
  • Utilize network protocols such as BGP, VRRP, MPLS, OSPF, VPLS, and XGS/GPON.
  • Ability to clearly communicate and consult with vendors and clients.
Physical Requirements:
  • Ability to lift, carry, push, or pull up to 75lbs.
Working Conditions:
  • Normal office environment and field construction sites; with some travel required.
Miscellaneous Requirements:
  • Must be able to work successfully with diverse groups of people.
Job Type:
  • Full-time

Purpose of Position:

The Electrical Technician A is responsible for safely performing installation, troubleshooting, and maintenance of electrical/electronic components of utility equipment. The duties are similar to an industrial electrician/motor control specialist. Electrical Technician A will perform specialized electric utility operations such as electric inspections, substation equipment inspections/maintenance, distribution switching, project planning, etc.

Qualifications:

Education and Experience:
  • Four-year technical degree or any combination of training and experience which provides the desired knowledge, skills, and abilities needed.
  • Experience working on electric and/or water utility systems if preferred.
Licensing/Certification:
  • Class E Missouri Driver’s license, First Aid/CPR/AED first responder certification
Knowledge, Skills and Abilities
  • Ability to understand and follow oral and written instructions, and to read and interpret sketches, diagrams, and blueprints.
  • Knowledge of the practices, methods, tools, equipment, and materials of the electrical trade.
  • Deep understanding of local and national electrical codes.
  • Able to work with fellow employees and general public.
  • Skilled in use of electronic instruments.
  • Strong background with computer hardware and software applications.
  • Experienced in the layout and construction of industrial control panels and cabinets.
  • Knowledge of analog signaling systems and transducer operation.
Physical Requirements:
  • Ability to lift, carry, push, or pull up to 75lbs.
Other Requirements:
  • Must Live within 25 Minutes of 625 W. Centennial Ave, Carthage, MO 64836
Working Conditions:
  • Normal office environment and field construction sites; with some travel required.
Job Type:
  • Full-time

Purpose of Position:

Under the supervision of the Meter Services Manager, accurately and efficiently read and record electric and water meters for billing purposes in all weather conditions under required deadlines.  Change, test and maintain water meter inventory.  Provide professional and prompt on-site customer service connecting/disconnecting, both electric and water meters.  Assist customers with emergency calls inspecting down lines or water leaks.  Responsible for a continuous flow of information between the office staff to coordinate workload.  This is an on-call position, after hours work will be under the supervision of the Electric and Water Departments.

Qualifications:

Education and Experience:

High School Diploma or GED required.

Licensing/Certification:

Possession of a valid Missouri driver’s license by hire date and obtain a Missouri CDL Class A with air brakes within three months of hire date. Must obtain a Missouri DNR D or Water Distribution 1 License within 9 months of hire date.

Knowledge, Skills and Abilities

Ability to work independently, organize work, set priorities, and meet critical deadlines. Knowledge of the geography of the city and locations of electric and water meters. Ability to work under adverse climatic conditions. Ability to adapt to change, manage, and track, multiple tasks daily. Ability to communicate effectively orally and in writing while developing and maintain positive customer relations. Ability to be on-call rotation including weekends and follow residency requirements. Ability to interpret and apply safety policies and procedures. Must be willing to get the job done, exercise sound judgement, inspire & mentor, and take ownership of your work. Skilled in Microsoft office applications including spreadsheets, database, and word processing software, hand-held computer, and iPad. Experienced with basic hand tools. Ability to work effectively with Utility’s staff and the general public, applying customer service, interpersonal, and problem-solving skills.

Physical Requirements:

Frequent bending and kneeling on knees to lift water lids and/or heavy vault lids to read and change meters. Walking throughout the day in various weather conditions. Ability to work in confined spaces. Occasional lifting and/or moving up to 100 pounds.

Working Conditions:

Outdoors working in various weather conditions including inclement weather, rain, extreme heat and humidity, ice and snow. Normal office environment; some travel may be required.

Miscellaneous Requirements:

Must comply with all residence requirements according to CWEP policy. Must be able to work successfully with diverse groups of people.

Job Type:

Full-time

Wage Range:

$15.00 - $20.00

Purpose of Position:

The Custodian is responsible for maintaining cleanliness, orderliness, and hygiene within Carthage Water and Electric Plant facilities. This role plays a crucial part in providing a safe and pleasant environment for employees, and visitors of the facility. The Custodian performs a variety of cleaning, maintenance, and custodial tasks to ensure the overall upkeep of the premises.

Key Responsibilities: 
  1. Cleaning and Sanitization: Perform routine cleaning tasks, such as sweeping, mopping, vacuuming, dusting, and disinfecting surfaces throughout the facility. Clean and sanitize restrooms, break rooms, employee offices and common areas in accordance with established protocols.
  2. Trash and Waste Management: Empty waste receptacles and dispose of trash properly. Sort and recycle materials as required.
  3. Floor Care: Maintain cleanliness of carpets, rugs, and hard surfaces. Use appropriate equipment and cleaning agents to ensure floors are clean and well-maintained.
  4. Surface Maintenance: Wipe down and clean surfaces, including desks, tables, chairs, windows, and fixtures.
  5. Restroom Maintenance: Ensure restrooms are clean, stocked with supplies, and well-maintained. Regularly sanitize and disinfect restroom fixtures and surfaces.
  6. Safety and Security: Report any safety hazards, damage, or maintenance issues to the appropriate personnel. Adhere to safety guidelines and protocols while using cleaning agents and equipment.  Report any general security concerns of buildings and facility grounds.  Ensure facilities are properly locked.
  7. Confidentiality: Maintain confidentiality of files, records, reports.
  8. Special Projects: Assist with deep cleaning, seasonal maintenance, and special projects as required.
  9. Inventory Management: Keep track of cleaning supplies and consumables. Order supplies when needed.
  10. Event Support: Set up and clean up before and after events or meetings as needed.  Includes setting up chairs, tables and other equipment for meetings and other activities.
  11. Collaboration: Communicate effectively with colleagues, supervisors, and other staff members to ensure a smooth and coordinated cleaning and maintenance process.  Must be able to work successfully with diverse groups of people
Qualifications/Skills:
  • High school diploma or equivalent.
  • Must pass background check.
  • Previous custodial or cleaning experience is preferred.
  • Knowledge of safe handling and usage of cleaning chemicals and equipment.
  • Attention to detail and a commitment to maintaining cleanliness.
  • Physical ability to perform manual tasks. Physical demands include sitting, standing, grasping, bending, twisting, kneeling, lifting, climbing, and walking for extended periods.
  • Must be able to lift materials and supplies (in cumbersome shapes and sizes) up to 75 pounds.
  • Strong work ethic, reliability, and the ability to work independently or as part of a team.
  • Effective communication skills to interact with colleagues.
  • Strong Organizational Skills
  • Flexibility to adapt to changing tasks and priorities.
  • Attention to security.
  • Must be a self-starter and motivated to start or complete projects by themselves.
  • Must have a Missouri Class E Drivers license.
  • Must get along with people.
Work Environment:

The work environment may require exposure to cleaning chemicals and varied weather conditions.

Job Type:

Full-time

Wage Range:

$14.00 - $16.00

Purpose of Position:

The Network Administrator’s role is to ensure the stable operation of our computer networks. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The Network Administrator will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. The Network Administrator reports directly to the IT Operations Manager.

Essential Job Functions:
  1. Responsible for the performance, reliability, and compliance of CWEP computer networks.  Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  2. Design, develop, deploy, and maintain residential, business, and internal computer networks and firewalls.
  3. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  4. Utilize protocols such as BGP to multi-home, VRRP for edge router redundancy, MPLS for high performance multi-protocol data transport, VPLS for layer two hand offs and GPON for high density, low cost FTTx deployments.
  5. Configure and maintain firewalls and Intrusion Protection Systems.
  6. Configure and maintain CWEP’s internal enterprise voice solution including maintaining updated holiday schedule for automated call handling.
  7. Oversee day to day IT Help Desk operations to ensure we provide the highest level of customer service to our coworkers and customers.
  8. Design and implement innovative 802.x solutions to increase range and throughput of wireless infrastructure. 
  9. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  10. Supports continuous improvement efforts and the change management effects associated with the implementation of improvements.
  11. Performs other related duties and tasks as required or assigned by management.

Qualifications:

Education and Experience:

Bachelor’s degree in Computer Science; 5+ years’ experience as a network technician, or any equivalent combination of training and experience which provides the required knowledge, ability, and skillset

Licensing/Certification:

Mikrotik Certified Routing Engineer, Cisco Certified Network Administrator, Class E Missouri Driver’s license, First Aid/CPR/AED first responder certification

Knowledge, Skills and Abilities
  • In-depth knowledge of corporate network management, routing and switching, Windows and Linux administration, virtual infrastructure management, VOIP systems, and broadband administration.
  • Ability to clearly communicate and consult with vendors and clients.
Physical Requirements:

Ability to lift, carry, push, or pull up to 50lbs.

Working Conditions:

Normal office environment and field construction sites; with some travel required.  

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.

Job Type:

Full-time

Wage Range:

$20.00 - $30.00

Purpose of Position:

The Internet Support Help Desk is responsible for providing the highest level of customer service for internet and IT-related requests. CWEP seeks an applicant with a combination of strong communication skills and the ability to apply logic to troubleshoot problems. A basic understanding of IT and networking concepts is preferred, but not necessarily required. Training is provided. GREAT customer service is a must. This position will assist with extending our support hours into the early evening. We can often work around a college schedule. Applicant must be able to lift, carry, push, or pull up to 50lbs and must also obtain a Class E Missouri Commercial Drivers License within 120 days of employment. CWEP Application and resume are required. Please complete the online CWEP Application at https://cwep.com/about/open-positions/. The starting wage is $15 - $20 per hour with excellent benefits.

Essential Job Functions:
  • Responsible for providing technical assistance and support related to computer systems, hardware, and software.
  • Design, develop, install, and maintain our corporate communications networks made up of cabling, computers, printers, switches, routers, radios, and other electronic devices.
  • Support our ISP customers by providing reliable internet service, troubleshooting internet outages, and scheduling repairs.
  • Maintain documentation related to services, customer installation, inventory maintenance, and service orders.
  • Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Work with team members to develop and deploy new security strategies to make sure that all systems and data are secure.
  • Support continuous improvement efforts and the change management effects associated with the implementation of improvements.
  • Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
  • Performs other related duties and tasks as required or assigned by management.

Qualifications:

Education and Experience:

Bachelor’s degree in Computer Science; 2 years’ experience as a IT Help Desk, or any equivalent combination of training and experience which provides the required knowledge, ability, and skillset.

Licensing/Certification:

Class E Missouri Driver’s license, First Aid/CPR/AED first responder certification

Knowledge, Skills and Abilities
  • Knowledge of Windows and Linux/Unix OS’s, Microsoft Active Directory, Web browsers, Microsoft Office 365, Wi-Fi, Ethernet/IP, DHCP, NAT, HTML, SMTP, networking, and cable termination.
  • Ability to clearly communicate and consult with vendors and clients.
Physical Requirements:

Ability to lift, carry, push, or pull up to 75lbs.

Working Conditions:

Normal office environment and field construction sites; with some travel required.

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people. Must live within 25 minutes of 627 W. Centennial Ave. Carthage Mo, 64836. Reliably commute or planning to relocate before starting work (Preferred)

Job Type:

Full-time

Wage Range:

$15.00 - $20.00

Purpose of Position:

Under the direction of the IT Operations Manager, the SCADA Technician oversees all aspects of the utility’s SCADA system.

Essential Job Functions:
  1. Knowledge of Human-Machine Interface (HMI) design and programming, preferably with Allen-Bradley.
  2. Knowledge of Programmable Logic Controllers and their communications protocols, preferably with Allen-Bradley, including but not limited to: DF1, DeviceNet, DNP3, and Ethernet/IP.
  3. Knowledge of Process Control with flow-meters, pressure transducers, and temperature meters.
  4. Knowledge of the programming and configuration of Variable Frequency Drives.
  5. Experienced in the layout and construction of industrial control panels and cabinets.
  6. Knowledge of the practices, methods, tools, equipment, and materials of the electrical trade.
  7. Knowledge of local and national electrical codes, NFPA and OSHA.
  8. Strong background with computer hardware and software applications.
  9. Ability to understand and follow oral and written instructions, and to read and interpret electrical schematics, diagrams, and blueprints.
  10. Able to work with fellow employees and the general public.

Qualifications:

Education and Experience:

Two-year technical degree; experience as a journeyman electrician, electronics technician, or any equivalent combination of training and experience which provides the required knowledge, ability, and skillset.

Licensing/Certification:

Class E Missouri Driver’s license

Knowledge, Skills and Abilities
  • In-depth knowledge of corporate network management, routing and switching, Windows and Linux administration, virtual infrastructure management, VOIP systems, and broadband administration.
  • Ability to clearly communicate and consult with vendors and clients.
Physical Requirements:
  • See with near acuity, far acuity, depth perception, accommodation, color vision and field vision.
  • Ability to lift 50 pounds
Working Conditions:

Normal office environment and field construction sites; with some travel.  

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.

Job Type:

Full-time

Wage Range:

$20.00 - $30.00

Purpose of Position:

The Systems Administrator is responsible for managing and maintaining an organization's computer systems, servers, and network infrastructure to ensure smooth and efficient operations. Responsible for configuring and monitoring hardware and software, troubleshooting technical issues, and implementing security protocols to protect data and systems from potential threats, and planning and executing system upgrades and backups to minimize downtime and data loss.

Qualifications:

Education and Experience:
  • Bachelor’s degree in Computer Science (preferred)
  • At least three years’ experience as a Systems Administrator or equivalent combination of training and experience which provides the required knowledge, ability, and skillset
Licensing/Certification:
  • CompTIA Network+ 
  • CompTIA Security+
Knowledge, Skills and Abilities
  • In-depth knowledge of corporate network management, routing and switching, Windows and Linux administration, virtual infrastructure management, VOIP systems, and broadband administration.
  • Ability to clearly communicate and consult with vendors and clients.
Physical Requirements:

Ability to lift, carry, push, or pull up to 75lbs.

Working Conditions:

Normal office environment and field construction sites; with some travel required.  

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.

Job Type:

Full-time

Wage Range:

$20.00-$30.00

Contact Us

CWEP Customer Support
Phone: 417.237.7300
Email Us

eCarthage Support
(Mon.-Fri., 8am-7pm) Phone: 417.237.7373 

After Hours Phone: 417.237.7300
Email Us

627 W. Centennial Ave.
Carthage, MO 64836

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